Storage Streatham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Streatham provides storage, handling, and removal-related services within the United Kingdom. By making a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm, or company who requests or uses our services or storage facilities.
Services means any storage, self-storage, collection, delivery, removal, handling, packing, or related services provided by Storage Streatham.
Goods means the items and property stored with us or handled, transported, or otherwise dealt with by us on your behalf.
Agreement means the contract between Storage Streatham and the Customer incorporating these Terms and Conditions and any written quotation or service schedule issued by us.
2. Scope of Services
Storage Streatham provides storage services and related removal and handling services for domestic and business customers. The specific scope of services, including the type of storage space, duration, and any packing, handling, or transportation, will be set out in our quotation or confirmation of booking. We reserve the right to decline to provide services for any Goods that we reasonably consider unsuitable, hazardous, illegal, or in breach of these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation or make an enquiry via our website, in writing, or by speaking to a member of our team. All quotations are provided on the basis of the information you supply and are subject to these Terms and Conditions.
3.2 A booking is only confirmed when we issue a booking confirmation or service schedule and you accept it in the manner requested by us, which may include written confirmation or payment of a deposit. Requesting or accepting our attendance at a property or storage facility also constitutes acceptance of these Terms and Conditions.
3.3 You are responsible for ensuring that all details provided at the time of booking are accurate and complete, including contact details, addresses, access arrangements, dates, and the nature and approximate volume of the Goods. If the information you provide is incorrect or incomplete, we may adjust our charges or, in some cases, refuse or suspend services.
3.4 Any time or date for services given by us is an estimate only and subject to traffic, access, weather, and other factors beyond our reasonable control. We will use reasonable efforts to meet agreed times but do not guarantee exact arrival or completion times.
4. Payments and Charges
4.1 Our charges will be set out in our quotation and or booking confirmation. Charges may be based on a combination of storage unit size, duration, labour, transportation distance, access conditions, and the services requested.
4.2 Unless otherwise stated in writing, payment for services is due in advance. For storage, charges are usually payable in advance for each agreed storage period. For removal and handling services, we may require full or partial payment before the scheduled date.
4.3 We accept the methods of payment notified to you at the time of booking. You agree to keep your payment details up to date and to ensure that funds are available on all due dates. If a payment is declined or recalled, you remain responsible for all outstanding amounts.
4.4 If you fail to pay any sum due under the Agreement by the due date, we may restrict access to the storage unit, suspend any further services, charge reasonable late payment fees and interest, and exercise a lien over the Goods as described in these Terms and Conditions.
4.5 All charges are stated exclusive of any applicable taxes or statutory charges unless expressly stated otherwise. We reserve the right to adjust our charges to reflect changes in law, taxes, or regulatory costs, giving you reasonable notice.
5. Cancellations, Amendments, and Refunds
5.1 If you wish to cancel or amend a booking, you must notify us as early as possible. Your rights to any refund will depend on the notice you provide and any non-refundable costs we have incurred on your behalf.
5.2 For removal and handling services, we may at our discretion charge a cancellation fee where you cancel or postpone within a reasonable period before the scheduled service date. The applicable cancellation terms will be set out in our quotation or booking confirmation.
5.3 For storage services, you may terminate your storage arrangement by giving us the minimum period of notice stated in your storage agreement. Charges are normally non-refundable for any period already commenced, even if you remove Goods before the end of that period, unless otherwise agreed in writing.
5.4 We may cancel or suspend services, without liability, where you fail to pay on time, breach these Terms and Conditions, provide misleading information, or where we reasonably consider that continuing to provide services would be unsafe, unlawful, or otherwise inappropriate.
6. Access, Delivery, and Your Responsibilities
6.1 You must ensure that reasonable access is available for our vehicles and staff at the addresses and sites specified in your booking, including any parking permissions or permits that may be required.
6.2 You are responsible for packing and securing your Goods unless we have agreed in writing to provide packing services. You should ensure that fragile or high-value items are properly protected and, where appropriate, separately declared to us.
6.3 You must not store or present for transport any items that are hazardous, explosive, illegal, perishable, living, or otherwise prohibited by law or by these Terms and Conditions. If we discover such items, we may refuse to handle them, arrange for their removal at your cost, or notify the relevant authorities where required.
6.4 You are responsible for ensuring that any necessary insurance for your Goods is in place. Unless we expressly agree in writing to provide specific insurance cover, our charges do not include insurance for loss of or damage to your Goods beyond the limits stated in these Terms and Conditions.
7. Storage Use and Conduct
7.1 Storage units and facilities are to be used solely for the lawful storage of Goods. You must not use any unit as a residence, office, workshop, or for any business activity beyond storage and retrieval of Goods.
7.2 You must keep your unit tidy and ensure that Goods are stacked safely and do not exceed any stated load limits. You must not obstruct corridors, doors, or fire exits.
7.3 You are responsible for any damage you or your visitors cause to the facility, unit, equipment, or other users' property, and you agree to reimburse us for the reasonable cost of repairs or replacements.
8. Waste and Environmental Regulations
8.1 You must not leave, abandon, or dispose of unwanted items, refuse, packaging, or waste at our premises other than in designated receptacles where we expressly allow this. Storage Streatham is not a waste disposal or recycling operator.
8.2 You must not store or present for transport any controlled, hazardous, or regulated waste including but not limited to chemicals, oils, asbestos, clinical waste, batteries in bulk, or electrical items that are subject to specific disposal regulations, unless we have expressly agreed in writing and all legal requirements are met.
8.3 If you breach this clause, we may arrange for disposal or treatment of any waste or prohibited items at your cost. You will be responsible for all reasonable charges, fees, and penalties we incur, including specialist contractor fees and any statutory charges.
8.4 You agree to comply with all applicable environmental and waste regulations and not to cause pollution, nuisance, or harm to the environment through the Goods you store or request us to handle.
9. Our Liability
9.1 We will exercise reasonable skill and care in providing our services. However, our liability to you for loss or damage to Goods, and for any other loss, is limited and subject to the exclusions set out in this clause.
9.2 We are not liable for loss or damage to Goods arising from your failure to properly pack, secure, or protect items, inherent defects in the Goods, wear and tear, atmospheric or environmental conditions, vermin, mould, or other causes beyond our reasonable control.
9.3 We are not liable for loss of profits, business interruption, loss of data, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.
9.4 Our total aggregate liability for loss or damage to Goods, whether in storage or during handling or removal services, shall not exceed the lower of the replacement cost of the Goods lost or damaged or any specific financial limit stated in our quotation or booking confirmation. You are responsible for arranging additional insurance cover if the value of your Goods exceeds this limit.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
10. Your Liability and Indemnity
10.1 You are responsible for ensuring that you have the legal right to store and request removal or handling of the Goods and that no third party has any claim or security over them that would prevent you from doing so.
10.2 You agree to indemnify us against all claims, damages, costs, and expenses incurred by us arising from your breach of these Terms and Conditions, your unlawful or unsafe use of the storage facilities, or any claim by a third party in respect of the Goods or your use of our services.
11. Lien and Sale of Goods
11.1 We have a lien over the Goods for all sums due and unpaid under the Agreement. This means we may retain possession of the Goods until all amounts owed by you, including storage charges, fees, and costs, have been paid in full.
11.2 If any amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding amounts and our reasonable costs of sale or disposal. Any balance remaining after all sums have been paid may be held on your behalf or as otherwise required by law.
12. Termination
12.1 Either party may terminate the Agreement by giving any required notice under the storage agreement or booking confirmation, provided that all outstanding sums are paid and all Goods are removed in accordance with these Terms and Conditions.
12.2 We may terminate the Agreement immediately where you commit a serious or repeated breach of these Terms and Conditions, engage in illegal or unsafe activities, or where we are required by law or regulatory authorities to end the arrangement.
12.3 Upon termination, you must remove all Goods by the agreed date and leave the unit clean and free of waste. If you fail to do so, we may remove, store, or dispose of any remaining Goods at your cost.
13. Data Protection and Confidentiality
13.1 We will handle personal data in accordance with applicable data protection laws. We will use your information for the purposes of managing your account, providing services, processing payments, and, where permitted, informing you about related services.
13.2 We will take reasonable measures to keep your information secure and will only share it with third parties where necessary for the performance of our services, for legal reasons, or with your consent.
14. Changes to Terms and Services
14.1 We may update these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that booking, unless changes are required by law or agreed with you.
14.2 We may make reasonable changes to our services, pricing, and facility rules, giving you notice where such changes materially affect your existing arrangements.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the services provided to you, whether contractual or non-contractual.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.
16.3 The Agreement is between Storage Streatham and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 These Terms and Conditions, together with any written quotation, booking confirmation, and storage agreement, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
